What if your Reservation is cancelled

Make it a point to monitor your bookings regularly by going back into the booking site to match with what you have in hand.

Ah yes, we all now live in a society where the screams to “Save the Trees” echo so much that we rely heavily on technology. Some of us prefer not having digital copy or printed copy of the reservation in hand. But never know, having reservations printed might just save your day though let the screams be louder. Well, there is always something we call “Selective listening”.

Yes, you would have received the Confirmation at a start. However, it does not prevent the booking sites from cancelling your reservations before your trip without informing you or claiming to have informed you via email and that you have not actioned promptly.

If your reservation is cancelled without your knowledge by the booking site, do not hesitate to contact the owner to check. Do not hesitate to get back to the booking site to question. Demand for explanation and evidence of their claim. 

Remember! 

• When you contact the booking sites, they always indicate that the conversation will be recorded for training purposes. I doubt this is 100% fact – NB: Where there are disputes, recorded conversations can be used as evidence in Court of Law against you.
• Your financial institution of your credit/charge card will immediately inform you if they detect a fraud on your card – IT IS THEIR OBLIGATION.
• If you have not received any emails or calls or messages from your financial institution alerting you of a suspicious transaction or an overcharge, there is a likelihood that the reservation site has not charged against your credit card and making false claims.
• This may be due to you booking the accommodation very much in advance at a good rate that your booking being cancelled to force you to book at a higher rate. This is crap but facts!
• Never accept that the fault is yours especially when you have provided all the current and accurate information. Always remember that the phone conversation is recorded and admitting will be at your own disadvantage.
• All these hotline customer service agent are reading from scripts and tend to shift the blame on you regardless. 
• Try shifting the ‘ball-game’ by telling the Agent that their booking site to absorb the differences in the price and you will know immediately that their role is not exactly to help you but just be the punching bag for their organisation.
• Be ready to make an alternate booking (yes, of course you will have to take on the price increase).